Customer care

We are here to help

Questions about a formula, an order or your routine? Write to us and a real person from the Alessia Valmoont team will get back to you.

  • Response time

    We reply to every message within 24 hours, Monday to Friday.

  • Orders and shipping

    Have your order number to hand and we will track it for you. Full details in our policies.

  • Skin and routines

    Ask us anything about ingredients, textures or the order in which to layer your products.

Send us a message

We only use your details to answer this message. See our policies.