Refund policy

REFUND AND RETURN POLICY

Last updated: [Insert Date]

1. Return Period and Conditions

At Alessia Valmoont, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You will also need the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, contact us at ifoalessiavalmoont@gmail.com with your order number, the reason for your return, and photos if the item arrived damaged.

Once your request is approved, we will provide you with the corresponding return address. Please note that return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately at ifoalessiavalmoont@gmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned due to hygiene or nature, such as:

  • Perishable goods, custom products, or personalized items.

  • Personal care and beauty products that have been opened or used.

  • Gift cards and final sale or clearance items.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet the conditions of being unworn, with tags, and in its original packaging, along with proof of purchase.

7. Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

 

  • Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us in chat in the store.